Terms & refunds

QRTagz is a registered Australian business (ABN 32 428 437 362). This page covers what you're buying and what happens if something goes wrong. Nothing here limits the consumer guarantees you already have under Australian Consumer Law.

What you're buying

Durable printed tags, available as a 10-pack ($39), 5-pack ($22) or a single tag ($6), all inc GST and delivered within Australia. Every tag in an order carries the same QR code, registered to you the moment you pay. Custom text on the tags is an optional extra; those orders take a little longer because they're made to order.

Payment

Paid securely through Stripe at checkout. Nothing is charged until you confirm on Stripe's payment page. We don't see or store your card details.

Delivery

We post within Australia once payment is confirmed. Standard packs go out promptly; packs with custom printed text take longer, since we're making them to order. If your order is taking longer than seems reasonable, email us — we'd rather hear from you than have you wondering.

Cancelling an order

Changed your mind on a standard (no custom text) pack? Email us before it's printed and posted and we'll cancel and refund it in full. Once it's in the post, or if it carries custom text we've already started printing, we can't cancel it — but the guarantee below still applies if anything's wrong with it.

Faulty, damaged or wrong

If a tag arrives faulty, damaged, or not what you ordered, email tags@qrtagz.com.au with a photo and we'll replace it or refund it — your choice, no argument. This is on top of, not instead of, your rights under Australian Consumer Law.

Your tags, your code

Your code stays yours until you release it from Manage your tags. Releasing it wipes your details and hands the code back to whoever gets your gear next — see Privacy for exactly what that clears.

Questions

Email tags@qrtagz.com.au — a real person reads it.